Vilamio · Help & contact
We are here to help.
A question about Vilamio or a problem with your game? Get in touch and we will take a look.
Contact support ↗Include your device model, operating system, game version and a short description. Please do not send passwords or full payment details.
My progress is missing. What should I do?
Check the recovery option in the game first. Do not rush to uninstall: your progress is stored on your device. You can import an exported backup or restore an online save if you previously enabled it.
How do I move my street to another device?
Export your save and import the file on your new device. If you use online saves, sign in to the same account and choose the progress to restore. Check your progress before removing the old installation.
I need help with a purchase.
Send us the product name and store order number. Permanent purchases can be checked with the appropriate restore feature using the same store account; consumed items cannot be restored like a permanent purchase. You can also contact the store directly about refunds.
How can I delete my data?
Delete your local profile and internal backups in the game. Manage exported files and device backups separately. Delete an online account in the account screen or through [email protected]. Privacy enquiries: [email protected].